Is it safe to use phonnix.com?
There's no personal information or messages being stored server-side. You don't have to provide any kind of username or
password since authentication is delegated to Google or Facebook.
There is information like messages and contacts that are stored in the tablet or browser's local storage and cookies will also be
stored in your browser to help identifying and authenticating users.
When using public computers don't forget to logout properly (also logout from Facebook or Google) and it might not be a good idea to
store messages and contacts but for private computers, turning it on is recommended for better performance.
Is data encrypted?
Yes! All server communication uses SSL encryption from the phone and browser
Do I need to give away my mobile number?
No, you don't need to provide your mobile number to use Phonnix but you must do so if you want to make Phonix 2 Phonnix calls or
if you want to make calls with Phonnix using your number. For these two functionalitites you need verify your number.
Can I make calls using my mobile number?
Yes. But to be able to make calls using your own number it's required to verify that you actually own your number.
The verification process needs to be started by the user. Once the user requests to verify the number the system
will call the number and the user will have to type a code shown on the screen.
If the verification is successful all outgoing calls made by Phonnix will use your own number and whoever the
user calls will know who is calling even though you are calling from a tablet or browser.
We make sure that your number is safe with us and we will not sell any of your private information or SPAM you with unsolicited messages.
Can I forward calls to any number?
Yes, it's possible to divert calls to another number via the website but it's also possible to activate call forwarding via SMS.
Go to the status page and activate call forwarding.
It's also possible to activate call forwarding via mobile browser at http://m.phonnix.com.
All you need to do is to send an SMS to your number like this:
In this form the calls will be forwarded to the number of the original sender of the message but it's also possible to specify a
different number like this:
@phonnix mypass123 0612345678
@phonnix mypass123 +31612345678
To disable call forwarding it's also possible to do it through the website and via SMS like this
@phonnix mypass123 off
To activate/deactivate call forwarding via SMS users must set the call forwarding password either via the website or straight in
the android application
Can I receive calls on my tablet or browser?
Yes. It is possible to transfer calls from your phone to a tablet (PRO only) or the browser but it depends if your operator or if your subscription allows to activate
call forwarding from the phone. To activate call forwarding go to settings page.
Phonnix will provide a temporary number that the device will use to activate
Call forwarding will be disabled automatically when the screen in unlocked on the device or when the device is rebooted.
It's also possible to manually deactivate call forwarding but activation call only be done through the web browser or automatically when the battery is almost gone.
Charges apply for your operator. Please check the call forwarding conditions with your operator.
Experimental It's also possible to define which call forwarding
codes to use for activation and deactivtion.
By default Phonnix uses the code for unconditional call forwarding (**21*) on GSM networks
Why can't I download files from my device?
If you use a popup blocker please allow popups from phonnix.com and make sure your device is online. If nothing else works please refresh the page :-)
Why do I always get Connection timeout messages?
Some wifi routers/hubs experience issues with GCM which is the mechanism used to communicate between the servers and the mobile devices.
If you're using wifi as the source of your connection you might be experiencing this issue. This is not so common over 3G or mobile connections.
Click here for more info
If you are experiencing these kind of issues you can always download GCM Wifi Fix App from Google Play Store
If your device is turn off or offline without internet connection you will also experience this behaviour
Why do I see this on my screen?
For the latest Chrome browsers Twilio uses WebRTC
as the communications protocol for VOIP calls. This dialog popup up when Chrome requests permissions to use the microphone as an input source when making calls. For your
convenience we advise you to always allow access to the microphone so that you don't have to do this everytime you make or receive a call.
If your browser doesn't support WebRTC then it's very likely that Twilio will use the flash plugin for VOIP calls and
this is how it looks like
It's required to setup the flash permissions in order to make calls so you should allow the microphone access.
If you choose to remember the settings you will never have to do it again.
I forgot my phone before installing the application can I still use phonnix.com?
I'm afraid that in this scenario there's not much it can be done. There's no way to run any application on Android after installion
without the user interaction. If there's someone one that can install and run the application for you, then you can still use the application
Why do I get incoming calls and voicemails from +266696687, +7378742833, +8656696 or +266696687?
This usually happens when operators do not provide caller id information when forwarding a call to a number. When this happens
operators usually provide these numbers that mean:
266696687 = ANONYMOUS
7378742833 = RESTRICTED
2562533 = BLOCKED
8656696 = UNKNOWN
How much does it cost to send SMS?
SMS are sent through your device so it's just like if you are sending an SMS yourself meaning that SMS costs will
depend on your current plan.
Sometimes I can't disconnect a call, what can I do?
This is something that we know it happens but seems to be related with the browser.
Please restarting the browser and try again.
In what countries can I call using Phonnix?
In general you can use Phonnix to call in any country but it might not be possible to make calls to certain countries.
Forwarding calls to browser might not supported in all countries, check here
I can't login what shall I do?
- Make sure you go through these steps.
- Enable 3rd party cookies in your browser
- Clear the cache and/or cookies and then reload the login page